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Customer Help

If you can't find what you're looking for in the answers below, please get in contact with us directly!
Are your dog treats made in the USA?

Our dog treats are crafted in the USA! We take pride in using the highest quality ingredients using USA and globally sourced ingredients, like our New Zealand green-lipped mussels and Norwegian salmon oil, to create our delicious and nutritious dog treats.

Does the carton need to be sealed after opening?

It is not necessary to seal the carton after opening. Merely closing the carton after dispensing the treat is sufficient. With proper storage in a cool and dry environment, your dog treats can last up to 6 months.

Are your dog treats all-natural?

Yes. Our treats are all natural, with no artificial preservatives, fillers, no corn, no soy, no palm oil, with no added sugars or dyes. 

Are your dog treats safe for dogs with allergies or dietary restrictions?

Our company recognizes the importance of providing safe and high-quality dog treats for dogs with allergies or dietary restrictions. We offer a variety of dog treats that are specifically formulated to meet the needs of dogs with different dietary requirements. Before purchasing our dog treats, we encourage pet owners to carefully review the ingredients and consult with their veterinarian to ensure the product is appropriate for their dog's specific dietary needs. Our company is committed to providing transparent and accurate information about the ingredients in our dog treats, and we welcome any inquiries about our products. We also advise pet owners to monitor their dogs' reactions to our dog treats, and discontinue use if any adverse reactions occur.

How many treats should I give my dog?

Up to 25 lbs: 1 treat, 26-70lbs: 2 treats, over 70 lbs: 3 treats. Dosage can be segmented throughout the day/night.

How do I store your dog treats?

Proper storage is essential to maintaining the quality and freshness of our dog treats. We recommend storing our treats in a cool and dry place, away from direct sunlight, moisture, and extreme temperatures.

How long do your dog treats last?

Two years from manufacturing date, unopened. 6 months from date of opening carton.

Do your dog treats contain any preservatives or artificial colors?

No.

Are your dog treats veterinarian recommended?

All our treats use only veterinarian supported ingredients.

Can your dog treats help with training?

Our dog treats are crafted with high-quality ingredients that may support healthy training habits. While we cannot guarantee that our treats will be effective for all dogs training, we have received positive feedback from many pet owners who have used our treats to support their dog's training. We recommend using our treats in conjunction with positive reinforcement training methods, such as praise and encouragement, to help reinforce desired behaviors in your dog.

Can your dog treats help with digestive health?

We recommend using our treats as part of a balanced diet that includes plenty of water and regular exercise, which can all contribute to healthy digestive habits in dogs. Our treats are carefully prepared to ensure that they are both delicious and nutritious, making them a great addition to your dog's overall diet. 

What is the return policy for your dog treats?

100% satisfaction guarantee, return within 30 days for a full refund if unsatisfied.

How do I contact customer service if I have any questions or concerns?

We are committed to providing the highest quality and most attentive customer service possible. If you have any questions or concerns about our dog treats, we encourage you to reach out to us via email, phone, or Amazon live chat. Our customer service team is available to assist you with any questions or concerns you may have, and we will work with you to address your needs in a timely and effective manner.

Privacy Policy

Privacy Policy for HempHounds.co

Last Updated: 11-25-2023

Thank you for visiting HempHounds.co. This privacy policy outlines how we collect, use, and protect your personal information when you use our website.

Information We Collect

1. Personal Information:

  • When you visit our website, we may collect personally identifiable information such as your name, email address, and other contact details that you voluntarily provide.

2. Usage Data:

  • We may collect non-personal information about how you interact with our website, including the pages visited, the time spent on each page, and other analytics data.

How We Use Your Information

We use the collected information for the following purposes:

1. Providing Services:

  • To personalize your experience and provide content and product offerings tailored to your interests.

2. Communication:

  • To send periodic emails regarding your order or other products and services.

3. Analytics:

  • To analyze website usage and improve our services.

Data Security

We take appropriate measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

Cookies

We use cookies to enhance your experience on our website. You can choose to disable cookies through your browser settings, but this may affect the functionality of the site.

Third-Party Links

Our website may contain links to third-party websites. We have no control over the content or privacy policies of these sites and encourage you to review their policies.

Your Choices

You have the right to:

  • Review and update your personal information.
  • Opt-out of receiving promotional emails.

Changes to this Privacy Policy

We may update our privacy policy from time to time. Any changes will be posted on this page with the updated date.

Contact Us

If you have any questions or concerns about our privacy policy, please contact us at info@hemphounds.co